Refund Policy

1. Cancelling

You can cancel Plus, Pro or Business anytime. Your subscription stops renewing, and paid features stay available until the end of the current period.

After a plan ends, private trips stay private and become read-only, all your data is kept, and subscribing again lets you edit them.

2. First purchase

Within 7 days of your first subscription, monthly or yearly, you can ask for a full refund without giving a reason. This also applies to each workspace’s first Business subscription.

We may decline repeated requests from the same account or organisation, or requests from accounts that break the Terms of Service.

3. Renewals and plan changes

Within 7 days of a yearly renewal, if you haven’t used paid features since, you can ask for that renewal to be refunded. Monthly renewals are not refunded.

Changing a Plus or Pro plan or billing period takes effect right away and is prorated for the remaining days. Before Business seats or billing period change, we tell you what it costs and when it takes effect.

Business is the workspace’s own subscription, billed separately from personal plans, so changing one leaves the other as it is.

4. Statutory rights

If consumer law where you live gives you stronger rights, such as the EU right of withdrawal, we follow it.

5. How to request

Email support@stratoxphere.app from the address you subscribed with, including your account email and purchase date, and for Business the workspace name. Our payment provider returns refunds to the original payment method, usually within 5–10 business days depending on your bank or card issuer.

For Business arranged directly with us, such as an annual contract paid by invoice, refunds follow the agreement we make with you.